Schedule maintenance

When you schedule maintenance, you tell your users when your service will be unavailable. The maintenance is added to your status page, and subscribers can be notified. Scheduled maintenance is available from the Pro plan.

Create scheduled maintenance - scheduled maintenance - odown

To create a new scheduled maintenance:

  1. Click Maintenances from the left sidebar.
  2. Fill out required fields including the time/date/duration of the maintenance, affected monitors, and any automation options.
  3. Click Schedule Now.

Maintenance fields

Maintenance is generally handled in the same way as a regular incident. It has a name, a message, and a list of monitors that are affected.

Time and duration

You can let your customers know about the planned maintenance window by setting the start time and duration of the service. You can specify the duration in hours and minutes by typing numerical values into the corresponding fields for hours or minutes.

Maintenance status

Maintenance has four special statuses different than the standard incident statuses. When you schedule maintenance, it will automatically be given the status of "scheduled."

  • Scheduled - a default state is given to scheduled maintenance upon creation.
  • In progress - the scheduled maintenance is underway.
  • Verifying - the scheduled maintenance is complete, but you need to verify that the servers are functioning properly.
  • Completed - the scheduled maintenance is completed.

Maintenance notifications and automation

Under Automation Options, Odown can keep your users updated before, during and after the maintenance window without you having to post updates by hand.

Maintenance notifications and automation - scheduled maintenance - odown

Remind subscribers

We'll notify subscribers a set time (60 minutes by default) before the maintenance starts.

Set status to 'in progress'

During the scheduled maintenance window, we'll change the status of scheduled maintenance from "scheduled" to "in progress". Additional options include...

  • Set the affected monitors' status to "under maintenance" when the maintenance begins
  • Notify subscribers

Set status to 'completed'

We'll change the status of the scheduled maintenance to "completed" at the end of the maintenance period by moving it from "in progress" to "completed". Note that the maintenance must be in one of these states for this automation to work. Additional options include...

  • Set the affected monitors' status back to "operational" when the maintenance ends
  • Notify subscribers

Maintenances cannot be reopened once changed to completed.