Keep your customers trust with transparent incident management
Quickly understand what happened, collaborate with team members, troubleshoot, and fix in minutes.
Efficient incident management
Incident Management is much like medical triage - an essential part of the infrastructure to manage a temporary problem. Our goal is to help your teams get up to speed quickly and solve incidents with minimum impact on their systems, people, and reputation.
Quick and easy incident process
Our incident management process helps you manage any incident faster with all details and information.
It takes a few seconds to fill out an incident report, so start by choosing your affected monitors and the incident's status; set a brief description that explains the problem. That's it. DONE
You can also share the incident's details with your customers and notify your status page's subscribers about any new related updates.
Automate Scheduled maintenance
There are essential phases in the life of your product, such as availability, purchase, and others. You must inform your customers of any repairs made on these phases so that they can prepare accordingly.
By using scheduled maintenance, you keep the trust of your customers, and they recognize the professionalism of your service through alerts and real-time communication.
It can also be easy to make your maintenance fully automated by setting up the start date, deadline, customer notifications at each stage, or maintenance update.
Update incident timeline instantly
An incident timeline is a useful and tangible way to record the history of an incident, to provide evidence of past actions
When you update your incident with a new event, you help your customers understand what's going on and the problem on your service. Because our service is real-time, we will inform your customers instantly of any updates on your status page or by notifications through different alert channels.
Realtime sync with the status page
This feature allows you to share your incident and scheduled maintenance content on your status page in real time.
And after any incident update, we will notify your status page subscribers instantly through your available alert channels like Email, Slack, Discord, or RSS, and your customers will always trust you and your service.
Easy to notify your team and status pages subscribers
When you manage your incident or scheduled maintenance, you must let your team and your status page's subscribers know about it.
With just one click, you can alert your customers with the necessary information to keep them up to date with any issues.
Worldwide Monitoring
Spot regional outages early by running checks from 17 global locations and maintaining a consistent experience for every user.
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