Odown product news and updates

Usually not, if the provider gave the notice their agreement requires. The exclusion is standard; the conditions attached are where the arguments happen.

99.5% allows 3.65 hours of downtime a month. That is fine for an internal tool, marginal for most SaaS, and unacceptable for anything handling payments.

Almost always yes. Subscribers find out from you rather than from a failed request, which cuts support load. The cost is a commitment to post consistently.

An SLA credit is money back against a future invoice when a provider misses its uptime commitment. It is almost never automatic. You have to claim it in time.

Draft within 24 to 48 hours while memory is intact, then meet within a week once people have slept. Splitting capture from analysis is what makes both work.

An uptime badge displays your measured availability as a small embeddable graphic. Add one if you can defend the number, the window, and who measured it.

Usually because a human has to update it and nobody has yet. The rest: checks running inside the failure, components too coarse to show it, and incentive.

A status page hosted alongside the service it reports on goes down with it, at the moment it matters most. Independence has to extend past hosting to DNS.

Six to eight people is the common floor for a weekly on-call rotation. The number that actually matters is pages per shift, not headcount.

SEV levels measure how bad an incident is. P levels measure when it gets worked on. They usually match, and the cases where they do not are the useful ones.